Apparently MWeb's project managers don't have names and phone numbers, and no one is able to have an in person conversation with them because they only work on inciden numbers. When I call my prospective ISP, they say my cancelation request has not been finalised with MWeb. My issue has still not been resolved even after getting an SMS from them saying that my application has been canceled. Out of 7 consultants I have spoken to since I'm been calling this for past 3 weeks, 1 has been helpful. This is ridiculous!! Just process my cancelation and let's go our separate ways already! Again I ask, Why is MWeb still an Internet Service Provider. MWeb cannot help me as their client but they are holding me back from getting assistance a different ISP. The new ISP cannot process my application until MWeb has confirmed the cancelation. My problem is I'm sitting without internet for 3 weeks. It's been more than a week since that request and it has still not been finalised. 3 days later after not receiving any feedback from them I decided to cancel the entire process and rather go with a different ISP. He then asked that I send him a picture of the back of the OMT showing all the necessary serial numbers and all. I informed him that the connection is good and the OMT black box is working just fine. 4 days later I received the call and the gentleman ask to come to my place and install the Fibre line. I was informed that I'd be called by an individual from MetroFibre to sort out my connection. After waiting a week without any feedback I decided to give them a call and check how far they were with the process. All they had to do was migrate the line from the previous tenant to myself. I asked MWeb to process my move to my address and also informed them that the new place had Fibre connection already installed and that the OMT black box was operational. When my lease expired, I had to move to a new place. Anyway here goes: So I had Fibre connection with MWeb for 12 months. I'm asking myself if writing this review is even worth it. Shocking! Why is MWeb still an Internet Service Provider? Seeing how many bad reviews MWeb has it's very hard to believe that they are still operating. Only to find out that it will only be cancelled in FEB 2024, and I will have to pay for those 2 months, WHICH I CANT EVEN USE IT!!!! To which I phone them, and AGAIN, after struggling, I got hold of an agent, explained everything and was just told "not my problem, I can't help you" Which I have then read through EVERY term and condition, legal notice and every other document on mwebs site, and it states that if I want to give notice, the subscription will end in no later that 20 WORKING DAYS! Not bloody 2 extra months that I have to pay for □□ and after this unpleasant experience, I will not be using MWEB, nor will I recommend them to anyone else The signal was weak and I spent more on personal data, even more so, airtime to try and get hold of the bloody MWEB team because they NEVER answer their phones □□ Eventually I got hold of them, tried cancelling my subscription, after the customer care agent was VERY disrespectful. I got a SIM card early last week, and since then, I have as issues with it. I would just like to say, how absolutely disgusting the customer service is at MWEB.
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